Our Policies

Please read through our policies below.

The Lessons & Payments Polices are also found on our registration form which must be signed on a yearly basis by all parents.  The policies forms can be downloaded on our Resources page under - All Downloads - Forms

The Lessons & Payments Policies have been updated to reflect the policies for the current school year

  1.   Monitoring Teachers for Symptoms: 

    AMS instructs all teachers to self-monitor daily for symptoms of COVID-19 at home. 

    Teachers should monitor for signs and symptoms of COVID-19. 

    The most up to date list of symptoms can be found on the 811 website: https://when-to-call-about-covid19.novascotia.ca/en

    Teachers that have an elevated temperature or any of the symptoms listed in the link above (even if they appear mild) must stay home, isolate and must be excluded from work. Call 811 for an assessment for testing.

    Online lessons MAY occur if the teacher is well enough to work from home

    If 811 deems they don’t need to be tested, return to work once symptoms resolve.

    A chronic stable cough, sneeze, runny nose, or nasal congestion that is unchanged and clearly linked to a known medical condition such as asthma or allergies is not an absolute requirement for exclusion.  Changing or worsening of chronic symptoms requires isolation and contacting 811.

  2. Monitoring Essential Visitors, Students, Parents, & Guardians for Symptoms:

    Before entering the school: all are directed to read and follow the messages stated on our entrance door.

    Visitors, Teachers, Students, Parents, & Guardians with any listed symptoms (even if they appear mild) should not enter our school.
  3. Public Health Measures:

     COVID-19 is most commonly spread from an infected person through respiratory droplets generated through coughing, sneezing, laughing, singing, and talking. It spreads more easily when contact is close (within 6 feet) and prolonged (more than 15 minutes). COVID -19 can also be spread by close personal contact such as touching or shaking hands or touching something with the virus on it and then touching one’s mouth, nose or eyes before washing one’s hands. Some people who have few or no symptoms can still spread COVID-19.  Parents, guardians, and Teachers are encouraged to consult with their health care provider if they have concerns about their own health, their child/student’s health, or health of other household contacts. 


          It is important to consider the mental health and wellbeing of students and Teachers.  Fear and anxiety are normal responses to recent events.  https://www.caringforkids.cps.ca/handouts/the-2019-novel-coronavirus-covid-19


          Being a positive role model and maintaining familiar lesson activities and routines (where appropriate) and following non-contact and distance protocols can decrease fear and anxiety. It is also important to be mindful of how COVID-19 is discussed within the school.  Please contact me if you would like to discuss any topic regarding this.

  4. Physical Distancing:  Physical distancing of 6 feet between all individuals helps reduce the spread of illness.   To minimize the number of individuals entering the school we recommend  having one family member designated for student pickup and drop-off, consider doing drop-off and pick-up outside where appropriate.

    AMS will:

    Arrange chairs so there is a 6-foot separation between persons. 

    Post signage to promote social/physical distancing. 

    Use visual cues to encourage physical distancing such as floor markings.  Voice classrooms will have an “X”  placed on the floor.

    Try to manage low levels of persons in the school at one time, we will staggering classroom schedules by 3 minutes when possible. Thus 2 classrooms will be designated as the “staggered classroom”.

    When possible, break times will be staggered to allow usage of Teachers room/area.

    Use physical barriers in spaces when physical distancing cannot be maintained appropriately.   

    Consider the need for additional cleaning and sanitizing of any barriers or dividers.

  5. Hygiene Practices:

    Every student is required to use hand sanitizer immediately before entering their classroom while their teacher is waiting and observing while student thoroughly rubs in the sanitizer

    Each teacher is required to clean their classroom and hands when necessary using Lysol wipes: this includes the barrier.

    Teacher must clean the piano after each piano student using Lysol wipes

    Teachers should wash their hands and cell phone upon arrival into the facility: this is the first thing to do. 

    Teacher is to wipe down microwave and fridge handles and tap handles before use

    Practice cough etiquette by coughing and sneezing into your sleeve  or a tissue and discard immediately. 

    Practice hand hygiene (wash hands or use hand sanitizer) often;  including but not limited to:  After:  - Sneezing  - Coughing  - Blowing your nose  - Bathroom use 

    High touch areas must be cleaned daily.  

    Printers are available for school use and are required to be cleaned after and before use using a Lysol wipe.  Printers are wifi capable thus can be used via teacher’s device if wanted.  Each classroom will have a designated printer and that classroom’s teacher needs to pair their device with the correct printer.

    Bathroom and high touch areas will be cleaned daily by the school Director, or designated person, at the beginning of each day.

  6. Personal Protective Equipment (PPE):

    There may be areas where we can not maintain the 6-feet distance.  Teachers are permitted to wear a mask if wanting to do so.  Students and other persons entering the school also have the choice to wear a mask.


    Those that choose to wear a non-medical mask should consider the information found here: https://novascotia.ca/coronavirus/staying-healthy/#masks
  7. Classes cancelled by the student: are charged for and may be made up within the teacher’s teaching schedule if  another cancellation occurs within one month of the original cancelled class but there is no guarantee of this.  Please give as much notice as possible by calling the studio 902-469-7193 and press 1 to leave a message for your teacher.  If your teacher has provided you with their cell phone number, please text them directly.  Do not contact Andrea.
  8. Intention to Quit:  please email Tiffinie at This email address is being protected from spambots. You need JavaScript enabled to view it. on or before the 15th of the month before the month you wish to end lessons to ensure that your account is balanced. Last lesson date will be decided in light of the account balance.  Failure to do so will result in charges for the following month’s lessons and obligation to pay any money owing.  This is the only accepted method of intention to quit.                                   
  9. Inclement Weather: if AMS has decided to close due to inclement or pending inclement weather, teachers will contact each student to cancel the lesson using their “preferred method of contact” as indicated on the student’s Registration and Attendance Form.  A decision will be made between noon and 2pm and based on current and predicted weather and road conditions or a later decision will be made if conditions worsen after opening.  Cancellations will also be announced on our Facebook Page and on AMS voicemail greeting message.  Public school cancellation does not automatically mean AMS is closed. 

    There will be no makeup lessons offered for snow day cancellations.  

    There will be no refunds or lesson credits for cancelled lessons due to inclement weather.

  10. Classes cancelled by the teacher: may be made up, if not, there is no charge for these lessons. This does not include inclement weather cancellations.
  11. Substitute Teacher: there may be times when your teacher is unable to teach and a substitute teacher will teach.
  12. Holidays:

    AMS is Closed: Statutory holidays: Heritage Day, Good Friday, and Remembrance Day,  (not the full weekend, just the day) no charge for these days.  Also March Break, and Christmas break: no charge for these days.  Christmas Break and March Break: see studio calendar for specific dates of closures.

    AMS is Open: on Non-Statutory holidays, Thanksgiving Monday, Easter Monday, and Victoria Day.
  13. Student’s Progress Inquiries:  please contact your teacher directly via phone or email.  Andrea is always available if a conversation is needed with her.
  14. Additional Lesson Materials:  are to be bought by the student/parent prior to the first lesson either online or locally at Long and McQuade.  Exceptions: Prelude for Kids Piano, Prelude for Kids Ukulele, Guitar Theory, instrument flashcards (decided by your teacher), Resource sheets,  and printed copies made at the studio (15 cents/copy): these are available through AMS and will be added to your current or next invoice. 
  15. Payments:

    Monthly payments are due on or before the first day of each month. Partial payments only when starting mid-month.  All payments are non-refundable.

    Invoices are emailed on the 18th  day of  the previous month before payment is due.  It is your responsibility to contact AMS if you do not receive an invoice.

    Each invoice is monthly recurring: 4 lessons/month/instrument/student. Payments are then balanced in May to ensure proper balance of account for the end of June.

    Invoices are sent out via your email (given at time of registration) 2 weeks prior to the invoice due date.

    The person registering the student is responsible for paying the monthly invoice   

    Students are required to pay for all scheduled lessons through the year including December and June. Once registered, if there is a break in lessons, there is a $25 administration fee in order to commence lessons within that same school year.  This does not include summer: July & August.

    No cash or cheque payments accepted.

  16. How to Pay:  online with VISA, MasterCard, VISA debit, PayPal through your invoice by clicking the green bar that states Pay Online.  It is highly recommended to turn on auto-pay when paying your first invoice (not available for PayPal).  All auto-pay accounts automatically stop if there is a pause in invoices and you must reinitialize the auto-pay option.
  17. Late Fees:  for every 15 days that your invoice has not been paid in full, a late fee of $5 will automatically be added.

 

Payment Information

Freshbooks Invoices: (one per student)

  1. Monthly payments are due on or before the first day of each month. Partial payments only when starting mid-month.  All payments are non-refundable.
  2. Invoices are emailed on the 18th  day of  the previous month before payment is due.  It is your responsibility to contact AMS if you do not receive an invoice.

  3. Each invoice is monthly recurring: 4 lessons/month/instrument/student. Payments are then balanced in May to ensure proper balance of account for the end of June.
  4. Invoices are sent out via your email (given at time of registration) 2 weeks prior to the invoice due date.

  5. The person registering the student is responsible for paying the monthly invoice
  6. Students are required to pay for all scheduled lessons through the year including December and June. Once registered, if there is a break in lessons, there is a $25 administration fee in order to commence lessons within that same school year.  This does not include summer: July & August.
  7. No cash or cheque payments accepted.
  8. Please add the email addresses below to your contacts to ensure delivery of your invoice.
    1. This email address is being protected from spambots. You need JavaScript enabled to view it.
    2. This email address is being protected from spambots. You need JavaScript enabled to view it.
  9. Late Fees:  for every 15 days that your invoice has not been paid in full, a late fee of $5 will automatically be added.

Automatic Payments (Credit Card only)

  1. If paying by credit card, you can set up automatic payments for recurring invoices (up to and including June) so you won't have to manually enter payment information each month.     
  2. After you select the credit card option for paying (through your invoice) and input your information, click the box at the bottom of that page to "Save card and automate future payments".              

Freshbooks Online Account:

  1. Go to our payments url (https://andreasmusicstudio.freshbooks.com
  2. Type in your usernameand password.
    1. This log in information was emailed to the primary email address on your account (subject line: Andrea’s Music Studio has set up online account access for you with FreshBooks).
    2. If you did not receive log-in information or have forgotten your password, email Tiffinie (This email address is being protected from spambots. You need JavaScript enabled to view it.) and she will re-send the information.
  3. It is your responsibility to ensure that your contact and saved credit card information on your account is always up to date.
  4. The person registering the student and initialling the registration form is responsible for paying any payments owed.
  5. Receipts will not be issued. You can view and print your payment history on your online account.  All of your invoices (paid and unpaid) and your payment history can be viewed from the BLUE “Invoices” tab.  Your account statement (summary of payments) can be viewed and printed from the BLUE “Home” tab.  The option to print is the GREY “Print Statement” tab found above our logo. 

 

 

Printing Policy

With some instruments (particularly voice and guitar) students are often given sheets with lyrics and or chords symbols during their weekly lesson.  In the last few years the amount of paper and ink used for printing and copying these has risen to a level where we need to off-set the cost in some way.

  1. As of March 1, 2013 we will be charging 15 cents for each piece of paper (with chords and or lyrics) that is printed or copied for a student
  2. The amount will be tallied at the end of each month and added to the following months (or terms) lesson fees*.
  3. An average student completing one song per week at 2 pages per song will only see an increase in the monthly fee of $1.20.

If you have any questions or concerns please contact Andrea at 222-7193.

*June total due at the last lesson

Storm Cancellation Policies

Storm Cancellation Policies

As the winter weather is now upon on we would like to take this time to remind you of our Storm Cancellation Policies.

  1. If AMS has decided to close due to inclement or pending inclement weather, teachers will contact each student to cancel the lesson using their “preferred method of contact” as indicated on the student’s Registration and Attendance Form.
  2. A decision will be made between noon and 2pm and based on current and predicted weather and road conditions or a later decision will be made if conditions worsen after opening.
  3. Cancellations will also be announced on our Facebook Page and on AMS voicemail greeting message.
  4.  Public school cancellation does not automatically mean AMS is closed. 
  5. There will be no makeup lessons offered for snow day cancellations. 
  6. There will be no refunds or lesson credits for cancelled lessons due to inclement weather.
  7. When in doubt please call the studio to check for cancellation messages.
  8. If lessons are cancelled part-way through the evening teachers WILL call all remaining students scheduled for the evening to cancel.

Website Terms Of Use

 

Andrea's Music Studio Website Privacy Policy

Welcome to www.andreasmusicstudio.com (the "Site").
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by www.andreasmusicstudio.com (collectively, "Services") ("Authorized Customers").

  1. "Personally Identifiable Information"
    This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
  2. What Personally Identifiable Information is collected?
    We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of a business, and the nature and size of inventory that the Authorized Customer intends to purchase or sell.
  3. What organizations are collecting the information?
    In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them. You would need to review their policies and proceedures as well, as our Policies may not relate or be party to their Policies.
  4. How does the Site use Personally Identifiable Information?
    We use Personally Identifiable Information to customize the Site, to make appropriate service offerings and notifications. We may email Visitors and Authorized Customers about information pertaining to the campground and other services we offer, have on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
  5. With whom may the information may be shared?
    The information and records we keep are soley for internal use and will not knowing be shared, except where required by law. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.
  6. How is Personally Identifiable Information stored?
    Personally Identifiable Information collected by www.andreasmusicstudio.com is securely stored and is not accessible to third parties or employees of www.andreasmusicstudio.com except for use as indicated above.
  7. What choices are available to Visitors regarding collection, use and distribution of the information?
    Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info"at"andreasmusicstudio"dot"com or through our Contact Form.
  8. Are Cookies Used on the Site?
    Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.
  9. How does www.andreasmusicstudio.com use login information?
    www.andreasmusicstudio.com uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.
  10. Who Has Access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
    The details collected are soley for internal purposes. We will not knowingly share your details outside of our company. Our privacy policy does not cover a third party's cookies, data tracking or information collection device or use of this information. We may disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We may also voluntarily disclose Personally Identifiable Information to law enforcement when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
  11. How does the Site keep Personally Identifiable Information secure?
    All of our employees are familiar with our security policies and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. While we take reasonable measures to maintain a secure site and secure computer systems, computers, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place. We will not be liable under any circumstances to Visitors or Authorized Customers for any such occurrences.
  12. How can Visitors correct any inaccuracies in Personally Identifiable Information?
    Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info"at"andreasmusicstudio"dot"com or through our Contact Form.
  13. Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
    We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting info"at"andreasmusicstudio"dot"com or through our Contact Form. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted to the best of our ability, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
  14. What happens if the Privacy Policy Changes?
    We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site.
  15. Links:
    This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

 

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Unauthorized duplication or publication of any materials from this Site is expressly prohibited.

 

Three locations serving all of HRM including Dartmouth, Sackville, Halifax, Bedford, Beaverbank, Hammonds Plains, Tantallon, Eastern Passage, Cole Harbour, Mount Uniacke and Fall River.