Our Policies

Please read through our policies below.

The Lessons & Payments Polices are also found on our registration form which must be signed on a yearly basis by all parents.  The policies forms can be downloaded on our Resources page under - All Downloads - Forms

The Lessons & Payments Policies have been updated to reflect the policies of the 2019 - 2020 school year

 

Lessons & Payment Policies

  1. Payments: Paid monthly or by the full term, no partial payments are accepted unless starting mid month.         
  2. Payments: Invoices are sent out via the email given at time of registration. 
  3. Payments: The person registering the student and initialling the registration form is responsible for payment any payments owed.
  4. Payments: Students are expected to pay for all scheduled lessons through the year including December and June.  Once registered, if there is a break in lessons, there is a $20 administration fee in order to commence lessons.  This does not include summer (July & August) as the studio is closed. 
  5. Payments: When your invoice is received, BEFORE the first day of each month, in advance of lessons.
  6. Payments: Paid by VISA,VISA Debit, Mastercard, or Mastercard Debit and are equalized billing (4 lessons per month).  Your account will be balanced end of May and the debit/credit will be added to your June invoice. 
  7. Payments: No cash payments
  8. Payments: How to Pay: Online with VISA, VISA Debit, MasterCard, or Mastercard Debit : Follow the instructions laid out in our payment info below and on your invoice. 
  9. Late Fees: An automatic 5% late fee (5% of invoice total) will be applied to your invoice if fees have not been paid in full before 14 days of delivery (original date of your ivoice) of invoice.  The date of your invoice is day 1 and on day 14, late fees will be automatically added.  The 5% late fee (5% of invoice total) will continue to compound, every 14 days, until the invoice has been paid in full.                                          
  10. Payments: Invoices: one per student and are to be paid online through your invoice 
  11. Payments: Freshbooks Account Access: Please ensure that your contact information is up to date on your Freshbooks account. 
  12. Intention to Quit: Please email Tiffinie at This email address is being protected from spambots. You need JavaScript enabled to view it.  on or before the 15th of the month before the month you wish to end lessons to ensure that your account is balanced.  Failure to do so will result in charges for the following month's lessons and obligation to pay any money owing.  This is the only accepted method of intention to quit. 
  13. Inclement Weather: Teachers will contact each student to cancel the lessons using the "preferred method of contact" as indicated on the student's Registration and Attendance Form.  A decision will be made between noon and 2pm and is based on current and predicted weather conditions or later if conditions worsen after opening.  Cancellations will also be announced on our website, Facebook Page, and studio voicemail greeting message.  Public School cancellation does not automatically mean that studio lessons are cancelled. 
  14. Inclement Weather Master Class Make Up: Lessons missed due to weather and road conditions will be made up in a one-hour group setting Master Class on Sunday April 19th 2020.  Private lessons will not be offered. 
  15. Classes cancelled by the student: are charged for and MAY be made up within the teacher's teaching schedule IF another cancellation occurs within one week of the original cancelled class but there is no guarantee of this.  Please give as much notice as possible by calling the studio and leaving a message for the teacher or by contacting the teacher directly.  Do not contact Andrea. 
  16. Apparently sick students attending lessons: will be asked to leave.  If your child did not go to school that day or came home sick from school, please do not bring them to their lesson. 
  17. Classes cancelled by the teacher: may be made up, if not, there is no charge for these lessons. 
  18. Substitute Teacher: there may be times when your teacher is unable to teach and a substitute teacher will teach.
  19. Holidays: Studio is closed: on Remembrance Day and Statutory holidays: Heritage Day, and Good Friday: no charge for these days.  Not the full weekend, just the day.  The studio is closed Christmas and March Breaks as per HRM School Board. 
  20. Holidays: Studio is open: on Non-Statutory holidays, Thanksgiving Monday, Easter Monday, and Victoria Day. 
  21. Student's Progress Inquiries: Please do so during the lesson time and at the beginning of the lesson. 
  22. Additional Lesson Materials: are to be bought by the student/parent prior to the first lesson either online or locally at Long and McQuade.  Exceptions: Prelude for Kids Piano, Prelude for Kids Ukulele, Guitar Theory, instrument flashcards (decided by your teacher), Resource sheets and printed copies made at the studio (15 cents/copy): these are available at the studio and will be added to your current or final unpaid invoice or the next invoice that is sent to you. 
  23. When needing to cancel a lesson due to abensteeism please call the studio 902-469-7193 and press 1 to leave a message for your teacher.  If your teacher has provided you with their cell phone number, please call or text them directly. 

 

Payment Information

Freshbooks Invoices: (one per student)

  1. Lesson fees are due before the first of each month and/or upon delivery of your invoice if starting mid-month.
  2. Fees must be paid in advance of lessons.
  3. Please add the email addresses below to your contacts to ensure delivery of your invoice.
    1. This email address is being protected from spambots. You need JavaScript enabled to view it.
    2. This email address is being protected from spambots. You need JavaScript enabled to view it.
  4. Please open your monthly invoice email and click on the blue link provided to go to your invoice.
  5. Credit card and Credit Card Debit payments must be made online through your invoiceby clicking the GREEN “Pay Online” button.
  6. All payments are equal billing (4 lessons per month)*
  7. All accounts will be balanced for June
  8. There is no reimbursement of lesson fees for students who quit mid-month.
  9. Late Fees: An automatic 5% late fee (5% of invoice total) will be applied to your invoice if fees have not been paid in full before 14 days of delivery (original date of invoice) of invoice. The date of your invoice is day 1 and on day 14 late fees will be automatically added.  The 5% late fee (5% of invoice total) will continue to compound every 14 days until the invoice has been paid in full.

Automatic Payments (Credit Card only)

  1. If paying by credit card, you can set up automatic payments for recurring invoices (up to and including June) so you won't have to manually enter payment information each month.     
  2. After you select the credit card option for paying (through your invoice) and input your information, click the box at the bottom of that page to "Save card and automate future payments".              

Freshbooks Online Account:

  1. Go to our payments url (https://andreasmusicstudio.freshbooks.com
  2. Type in your usernameand password.
    1. This log in information was emailed to the primary email address on your account (subject line: Andrea’s Music Studio has set up online account access for you with FreshBooks).
    2. If you did not receive log-in information or have forgotten your password, email Tiffinie (This email address is being protected from spambots. You need JavaScript enabled to view it.) and she will re-send the information.
  3. It is your responsibility to ensure that your contact and saved credit card information on your account is always up to date.
  4. The person registering the student and initialling the registration form is responsible for paying any payments owed.
  5. Receipts will not be issued. You can view and print your payment history on your online account.  All of your invoices (paid and unpaid) and your payment history can be viewed from the BLUE “Invoices” tab.  Your account statement (summary of payments) can be viewed and printed from the BLUE “Home” tab.  The option to print is the GREY “Print Statement” tab found above our logo. 

 

 

Printing Policy

With some instruments (particularly voice and guitar) students are often given sheets with lyrics and or chords symbols during their weekly lesson.  In the last few years the amount of paper and ink used for printing and copying these has risen to a level where we need to off-set the cost in some way.

  1. As of March 1, 2013 we will be charging 15 cents for each piece of paper (with chords and or lyrics) that is printed or copied for a student
  2. The amount will be tallied at the end of each month and added to the following months (or terms) lesson fees*.
  3. An average student completing one song per week at 2 pages per song will only see an increase in the monthly fee of $1.20.

If you have any questions or concerns please contact Andrea at 222-7193.

*June total due at the last lesson

Storm Cancellation Policies

Storm Cancellation Policies

As the winter weather is now upon on we would like to take this time to remind you of our Storm Cancellation Policies.

  1. Public School Cancellation does not automatically mean that studio lessons are cancelled. 
  2. If schools are cancelled in the morning please call ahead to see if there are Music Makers Drop Ins.
  3. If schools are cancelled in the morning the decision about lessons will be made between noon and 2pm as we take into account the latest road conditions.
  4. If lessons are cancelled you will be notified by your child's teacher using your PREFERRED METHOD OF CONTACT as indicated your child's Registration and Attendance Form.  We reccomend that all families call the studio before heading to your lesson as cancellations will be stated in the main voicemail message.  Cancellations will also be posted on our Facebook page, Facebook group and on the Front Page of our website.  It is the responsibility of the parent or guardian to confirm before going to lessons if there are lesson cancellations.
  5. If lessons are cancelled part-way through the evening teachers WILL call all remaining students scheduled for the evening to cancel.
  6. When in doubt please call the studio to check for cancellation messages
  7. All lessons that are missed due to inclement weather will be made up on April 14th 2019 as a Musical Master Class in a group setting as stated in the policies.

Website Terms Of Use

 

Andrea's Music Studio Website Privacy Policy

Welcome to www.andreasmusicstudio.com (the "Site").
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by www.andreasmusicstudio.com (collectively, "Services") ("Authorized Customers").

  1. "Personally Identifiable Information"
    This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
  2. What Personally Identifiable Information is collected?
    We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of a business, and the nature and size of inventory that the Authorized Customer intends to purchase or sell.
  3. What organizations are collecting the information?
    In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them. You would need to review their policies and proceedures as well, as our Policies may not relate or be party to their Policies.
  4. How does the Site use Personally Identifiable Information?
    We use Personally Identifiable Information to customize the Site, to make appropriate service offerings and notifications. We may email Visitors and Authorized Customers about information pertaining to the campground and other services we offer, have on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
  5. With whom may the information may be shared?
    The information and records we keep are soley for internal use and will not knowing be shared, except where required by law. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.
  6. How is Personally Identifiable Information stored?
    Personally Identifiable Information collected by www.andreasmusicstudio.com is securely stored and is not accessible to third parties or employees of www.andreasmusicstudio.com except for use as indicated above.
  7. What choices are available to Visitors regarding collection, use and distribution of the information?
    Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info"at"andreasmusicstudio"dot"com or through our Contact Form.
  8. Are Cookies Used on the Site?
    Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.
  9. How does www.andreasmusicstudio.com use login information?
    www.andreasmusicstudio.com uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.
  10. Who Has Access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
    The details collected are soley for internal purposes. We will not knowingly share your details outside of our company. Our privacy policy does not cover a third party's cookies, data tracking or information collection device or use of this information. We may disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We may also voluntarily disclose Personally Identifiable Information to law enforcement when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
  11. How does the Site keep Personally Identifiable Information secure?
    All of our employees are familiar with our security policies and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. While we take reasonable measures to maintain a secure site and secure computer systems, computers, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place. We will not be liable under any circumstances to Visitors or Authorized Customers for any such occurrences.
  12. How can Visitors correct any inaccuracies in Personally Identifiable Information?
    Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info"at"andreasmusicstudio"dot"com or through our Contact Form.
  13. Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
    We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting info"at"andreasmusicstudio"dot"com or through our Contact Form. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted to the best of our ability, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
  14. What happens if the Privacy Policy Changes?
    We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site.
  15. Links:
    This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

 

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Unauthorized duplication or publication of any materials from this Site is expressly prohibited.

 

Three locations serving all of HRM including Dartmouth, Sackville, Halifax, Bedford, Beaverbank, Hammonds Plains, Tantallon, Eastern Passage, Cole Harbour, Mount Uniacke and Fall River.